My 100.86 kg delivery of tiles was left outside the building on the pavement for a 55yrs old woman with back pain sciatica and with no /trolley/forklift to bring the items upstairs. Despite covid restrictions I don't think one can leave heavy load outside the building for me to sort myself. I asked the courier if he could just bring it to the building lift or just outside my first floor flat door but the response I got was, "I'm not allowed". I was not asking him to go inside my flat. The driver got into his van and left me puzzled outside in disbelief. I had passers by trying to help until one of the neighbors who was coming from work helped me to unwrap the whole items still packed on the pallet and started picking boxes one by one upstairs. You can imagine tiles packed in boxes of 50kg each.After an hour of taking the boxes into my flat I sent a complaint email to Walls and Tiles customer service, to my surprise the response was that due to covid restrictions the driver can not enter the building. This is common sense you have a heavy delivery that needs trolley to move the items and how do you expect customers to carry the items to their door. Why was I not told when the order was being placed that they won't bring the delivery to my door and I would have cancelled the order or ask them to delay the delivery than to put me in such a situation. It was a disgusting and appalling situation. Any one buying from them demand to know if your order will be delivered to your door. How come food delivery is delivered to your door during this covid restrictions and yet such heavy items are left outside the building. This is ridiculous. Pls be aware of this company.

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